Terms of Payment
- We accept the following methods of payment: Visa, Master Card, Discover, American Express, PayPal, Checks, & Money Orders. (Service fees may apply to PayPal payments.)
- When an order has been placed, we will send you an invoice via email (or alternative method at your request). Once the invoice has been emailed, you have two business days to make a payment, in full (including shipping fees), or your order will be cancelled.
- Order fulfillment is on a first come, first serve basis. PLEASE CALL to find out the current wait time for made-to-order items.
- “Estimated Ship Dates” are approximate and are based on current workload, seasonal demand, and material availability.
- You must be 18 or older to order.
- All made-to-order items are hand painted and finished. Some variation in color or design is expected.
- Payment for custom orders is generally taken as a deposit equal to 50% of the total balance at the start of the project. The total balance is due upon approved completion and before shipment. (Terms for custom projects may vary and are set at the time of commission and on a case by case basis. Custom project will usually require a contract.)
Returns/Exchanges
- We do not issue refunds for our items as most of them are made-to-order.
- If an item is found to be defective through fault of our own, we will repair or replace the item at no additional charge (including return shipping). Any defects must be reported by the customer and approved by management within 7 days of receiving the item.
- If we cannot determine by looking at the photos whether or not the damage was a manufacturing defect, you will be asked to pay for shipping to our facility. If we determine, after receiving the mask, that the damage is our fault, you will be reimbursed for the cost of shipping.
- Exchanges are subject to management approval and may vary from item to item.
- We do not allow exchanges on custom painted masks or appliances.
- If an order has a specific deadline and we are not informed of the deadline at the time of placing the order, we reserve the right to refuse a refund.
- Orders placed for made-to-order items (such as Silicone Masks) can not be cancelled once the item is produced. A 15% cancellation fee will apply to orders cancelled before production to cover payment/order processing and material acquisition.
- Changes made after a 48 hour period to made-to-order items will incur a $25.00 charge.
- Policies for custom orders will be set at the time of commission and contract execution. Custom order deposits are always non-refundable.
