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TERMS OF PAYMENT
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- We accept the following methods of payment: Visa, Master Card, Discover, American Express, Checks, & Money Orders
- Payment for website products (masks, appliances, forms, etc.) & shipping is due at the time of the order.
- Order fulfillment is on a first come, first serve basis. PLEASE CALL to find out the current wait time for some made-to-order items.
- Payment for custom orders is generally taken as a deposit equal to 50% of the total balance at the start of the project. The total balance is due upon approved completion and before shipment. (Terms for custom projects may vary and are set at the time of commission and on a case by case basis. Custom project will usually require a contract.)
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RETURNS / EXCHANGES
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- We do not issue refunds for our items as most of them are made to order.
- If an item is found to be defective through fault of our own, we will repair or replace the item at no additional charge (including return shipping).
- Exchanges are subject to management approval and may vary from item to item.
- We do not allow exchanges on custom painted masks or appliances.
- If an order has a specific deadline and we are not informed of said deadline at the time of placing the order, we reserve the right to refuse a refund.
- Policies for custom orders will be set at the time of commission and contract execution. Custom order deposits are always non-refundable.
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